Research, Evaluation & Planning
Consumer
Satisfaction Surveys
Expanded consumer satisfaction surveying to include outpatient
unit of NeuroPsychiatric Center (NPC), Assertive Community
Treatment teams, New Day Program, Behavioral Treatment Program,
and the Consumer Benefits Office. Implemented bi-annual surveys
of law enforcement satisfaction with the NPC.
Rights
Committee, Proposed Studies
Provided support for the Committee for Protection of Human
(Research) Subjects, including review of proposed studies
and liaison work with 12 universities, agencies, and research
organizations.
Consumer
Compliance with New Generation Medications
Conducted a study concerning compliance and side-effects among
Adult Mental Health consumers who are taking new generation
antipsychotic medications and compared their compliance and
side effects with consumers on typical antipsychotic medications.
Impact
of Medicaid Policy Change
Surveyed Medicaid-eligible Adult Mental Health consumers concerning
how they were affected by changes in prescription practices.
A comparison was also made with the group of consumers who
were not affected by the policy change.
TDMHMR
survey of CAS satisfaction
Assisted TDMHMR with the administration of its consumer satisfaction
survey among MHMRA Child and Adolescent Services consumers
in Harris county.
Physician
Performance Targets
Developed a methodology to provide routine information by
individual physicians in terms of 1) rates of crisis center
visits among his/her patients, 2) revenue and effort (productivity)
indicators, and 3) frequency of service indicators.
Service
Utilization, Market Penetration
Conducted analysis to provide policy and decision-support
information regarding: patient flow at the NPC; county of
residence of agency consumers; pathways to intensive service
use; consumers needing assistance with securing financial
and health benenfits; consumers eligible for and capable of
benefiting from new generation medications.
Community
Collaborations
Served as consultant to research projects on public hospital
recidivism and on mental health services for women parolees,
a Mental Health Needs Council subcommittee on public mental
health service capacity, and assisted the Harris County Community
Access Collaborative.
